Refund Policy

Our Commitment to You

At Zyro IPTV, we prioritize the quality of our IPTV subscription service. This policy specifies the conditions that qualify for a refund, ensuring a straightforward and fair approach for all customers involved.

Refund Eligibility

You could be entitled to a total or partial refund if these conditions apply:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, please comply with these guidelines:

Connect with our support team at Contact page.
Use this subject line: "Refund Request".
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Petition

Hello,

I am reaching out to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise explanation of your situation, for instance, technical glitches or repeated billing.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis by support team members.
Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds appear depending on bank/card issuer

You will get an email notification for every update. Expect longer response times on weekends and holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not occur under these conditions:

You feel unhappy with the list of channels or content.
Your internet connection lacks the speed or stability for streaming.
You have infringed upon our Terms of Service (e.g., account sharing).
You are encountering geo-blocking difficulties in your area that are out of our reach.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds are generally processed in three business days, yet it may take five to ten business days for the funds to show up in your account, based on your bank or payment provider. For updates, please contact support.

Refunds resulting from a change of mind are usually not available after the initial 7-day period. We advise you to carefully assess our features and pose any questions before committing to a subscription. See full information in our Refund Policy or reach support.

Our subscriptions renew automatically. Should you forget to cancel by your renewal date, please contact us as soon as possible. Renewal refunds are considered on an individual basis. Read more in our Terms.